24 Hour Call Centre Call Handling

Answering calls from your customer is our first priority. We don't keep you on hold.


  • We answer the phone

    We answer 90% of all calls within 30 seconds. We don't keep you or your customers on hold. Our flexible phone system allows us to divert calls to extra on call staff should the call centre be extremely busy.

  • Knowledgable, Helpful Staff

    We've chosen staff based on knowledge of the industries our customers are involved with. We're happy to attend your training courses if your company is a new field for us.

  • Powerful Phone System

    Our flexible, powerful phone system features incoming and outgoing automatic phone recording, call diversion should a call not be answered within a set limit and unlimited concurrent incoming calls.

Call Centre Call Handling

We have a 24 hour, 365 days a year call centre able to offer you and your customers telephone answering, message taking, job allocation and live reporting.

We can be used as an overflow service for your current business setup or we're able to fully take on your telephone line and deal with all call handling both in normal working hours or out of hours.

Set up originally as an out of hours call centre specialising in commercial vehicle ancillary products tns365 has handled over 100,000 incidents / requests in the past 6 years.

  • We're flexible, quickly bringing extra staff online if the call volume raises
  • Job allocation via SMS, E-mail or telephone
  • Over 50 years experience in the call centre & commercial vehicle industry
  • 24 hour or only out of hours, we're the team for you

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Get in touch

Contact a member of our team today to find out how we can help your company.

Online: Send us an enquiry by clicking here
Email: Email us directly on ops[at]tns365.com
Call us: Speak to us on 0208 0502 365

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