Acting on your behalf - making the right decision for you when your office is closed
WHY CHOOSE US?
We answer the phone
We answer 90% of all out of hours calls within 30 seconds. We don't keep you or your customers on hold. Our flexible phone system allows
us to divert calls quickly to extra on call staff should the call centre become extremely busy.
Knowledgable, Helpful Staff
We've chosen staff based on knowledge of the industries our customers are involved with. We're also happy to attend your training courses if your company is a new field for us.
Powerful Phone System
Our flexible, powerful phone system features incoming and outgoing automatic phone recording, call diversion should a call not be answered within a set limit and unlimited concurrent incoming and outgoing calls.
Modern, Flexible Job System
Providing 24 Hour Call Centre Call Handling, live breakdown data, SMS job allocation, agent location tracking, auto completion emails and more - our custom-made breakdown system is one of the most modern and flexible available today.
You're able to use us for your company out of hours when providing your customers a 24 hour service is at the core of your business.
Taking calls from your customers when you're not available is our speciality. In the case of a commercial vehicle repair company,
we can take details from your customer in a breakdown situation and allocate the job to your own engineers or your nationwide network.
Quickly answering the phone out of hours and allocation of the job the correct contact is our top priority, so much so that over 85% of jobs get taken on and passed out within 10 minutes.
We're flexible, quickly bringing extra staff online out of hours if the call volume raises
Job allocation via SMS, E-mail or telephone
Over 50 years experience in the call centre & commercial vehicle industry