Call Handling Breakdown Call Centre

We're more than a call centre


We operate a 24 hour, 365 days a week call centre. Answering calls in your company name and dispatching work to your own network or engineers.


We're able to assist in giving nationwide coverage, supplementing your own agent network to help cover breakdowns in areas that you may not cover.


All our customers have access to a live reporting system that shows the current progress of ongoing calls that come into your line.

What we Offer

24 hour call centre service

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Out Of Hours Call Handling

Divert your calls to us when you and your staff are out of the office.

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24 Hour Call Handling

We're able to take over your calls entirely should we need to, offering a full 24 hour call centre acting as you.

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Breakdown Support

If you're unable to cover a breakdown, give us a call to see if we can help with our own network of agents.

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Live Online Reporting

All customers have access to our live reporting software. Displaying live info of incoming calls, incident details, attending agents and update details.

Latest News

Here's the latest news from TNS 365

Out of hours provision keeps Dhollandia customers moving
Out of hours provision keeps Dhollandia customers moving
A leading tail lift manufacturer says its out-of-hours call centre provider is helping to maintain high levels of customer service for its client base. Dhollandia Tail Lifts UK is one the country’s leading tail lift and ramp manufacturers, providing lifts for trucks, vans and minibuses with lifting capacities from 350kg to 9t. With many of its products used by the logistics sector, Dhollandia must provide round-the-clock emergency repair services.

Prohire enhances customer service with TNS 365
Prohire enhances customer service with TNS 365
Prohire Group provides vehicle rental and contract hire to a range of commercial vehicle operators in a diverse range of logistics applications. It also offers service and maintenance, accident repair management and fleet compliance to clients across the UK ranging from single vehicle operators to blue chip fleets.

Trailer breakdown repair service keeps haulier moving
Trailer breakdown repair service keeps haulier moving
A fast-growing logistics company is using a 24/7 breakdown and recovery specialist to keep its trailers on the road. The BJS Family of companies has signed up for TNS 365's dedicated commercial vehicle breakdown cover. BJS uses TNS 365 to support trailers across its BJS Haulage and Construct IT divisions.

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