Call Handling Breakdown Call Centre

We're more than a call centre

CALL CENTRE

We operate a 24 hour, 365 days a week call centre. Answering calls in your company name and dispatching work to your own network or engineers.

BREAKDOWN SUPPORT

We're able to assist in giving nationwide coverage, supplementing your own agent network to help cover breakdowns in areas that you may not cover.

LIVE REPORTING

All our customers have access to a live reporting system that shows the current progress of ongoing calls that come into your line.

What we Offer

24 hour call centre service

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Out Of Hours Call Handling

Divert your calls to us when you and your staff are out of the office.

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24 Hour Call Handling

We're able to take over your calls entirely should we need to, offering a full 24 hour call centre acting as you.

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Breakdown Support

If you're unable to cover a breakdown, give us a call to see if we can help with our own network of agents.

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Live Online Reporting

All customers have access to our live reporting software. Displaying live info of incoming calls, incident details, attending agents and update details.

Latest News

Here's the latest news from TNS 365

Blue Cube enhances customer support with TNS 365
Blue Cube enhances customer support with TNS 365
A leading cold storage hire specialist has enhanced its out-of-hours support for customers, thanks to a new partnership with TNS 365. Blue Cube (PCS) Ltd supplies UK-built, eco-friendly, portable cold storage and blast chiller or freezer units to the food industry, pharmaceutical sector and others.
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Blue Cube switch to TNS 365 for out of hours call handling
Blue Cube switch to TNS 365 for out of hours call handling
Portable Cold Store provider Blue Cube switch to TNS 365 for out of hours call handling
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Hultsteins partner with TNS 365 for 24/7 aftercare support
Hultsteins partner with TNS 365 for 24/7 aftercare support
Diesel-free Hydraulic and electric refrigeration system manufacturer Hultsteins UK have partnered with UK commercial vehicle call handling specialists TNS 365 to offer customers a 24/7 breakdown helpline. The partnership ensures an uplift for Hultsteins aftercare support services - allowing customers to contact the diesel-free refrigeration manufacturer in the rare event of a system requiring breakdown assistance and repair.
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