Call Handling Breakdown Call Centre

We're more than a call centre

CALL CENTRE

We operate a 24 hour, 365 days a week call centre. Answering calls in your company name and dispatching work to your own network or engineers.

BREAKDOWN SUPPORT

We're able to assist in giving nationwide coverage, supplementing your own agent network to help cover breakdowns in areas that you may not cover.

LIVE REPORTING

All our customers have access to a live reporting system that shows the current progress of ongoing calls that come into your line.

What we Offer

24 hour call centre service

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Out Of Hours Call Handling

Divert your calls to us when you and your staff are out of the office.

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24 Hour Call Handling

We're able to take over your calls entirely should we need to, offering a full 24 hour call centre acting as you.

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Breakdown Support

If you're unable to cover a breakdown, give us a call to see if we can help with our own network of agents.

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Live Online Reporting

All customers have access to our live reporting software. Displaying live info of incoming calls, incident details, attending agents and update details.

Latest News

Here's the latest news from TNS 365

Partnership grows between TNS 365 and London Tail Lift Repairer
Partnership grows between TNS 365 and London Tail Lift Repairer
Breakdown call centre specialist TNS 365 continues to strengthen its partnership with Complete Tail Lift Solutions. Complete Tail Lift Solutions switched to using TNS 365 as its out-of-hours call centre provider for emergency call-outs.
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Trailer repair expert extends its coverage with TNS 365
Trailer repair expert extends its coverage with TNS 365
A truck trailer breakdown recovery and repair expert is extending its service coverage thanks to a new partnership. RTJ Trailers is working with fellow breakdown specialist TNS 365 to ensure its customers have nationwide breakdown coverage outside of south and south-east England.
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Out of hours provision keeps Dhollandia customers moving
Out of hours provision keeps Dhollandia customers moving
A leading tail lift manufacturer says its out-of-hours call centre provider is helping to maintain high levels of customer service for its client base. Dhollandia Tail Lifts UK is one the country’s leading tail lift and ramp manufacturers, providing lifts for trucks, vans and minibuses with lifting capacities from 350kg to 9t. With many of its products used by the logistics sector, Dhollandia must provide round-the-clock emergency repair services.
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