Call Handling Breakdown Call Centre

We're more than a call centre

CALL CENTRE

We operate a 24 hour, 365 days a week call centre. Answering calls in your company name and dispatching work to your own network or engineers.

BREAKDOWN SUPPORT

We're able to assist in giving nationwide coverage, supplementing your own agent network to help cover breakdowns in areas that you may not cover.

LIVE REPORTING

All our customers have access to a live reporting system that shows the current progress of ongoing calls that come into your line.

What we Offer

24 hour call centre service

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Out Of Hours Call Handling

Divert your calls to us when you and your staff are out of the office.

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24 Hour Call Handling

We're able to take over your calls entirely should we need to, offering a full 24 hour call centre acting as you.

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Breakdown Support

If you're unable to cover a breakdown, give us a call to see if we can help with our own network of agents.

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Live Online Reporting

All customers have access to our live reporting software. Displaying live info of incoming calls, incident details, attending agents and update details.

Latest News

Here's the latest news from TNS 365

RB Fleet Solutions Partner Up With TNS 365
RB Fleet Solutions Partner Up With TNS 365
West-Midlands based truck and trailer repair specialists RB Fleet Solutions have teamed up with TNS 365 to help support and enhance their out of hours operations for customers.
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Commercial vehicle support specialist opens  new call centre as demand stays strong
Commercial vehicle support specialist opens new call centre as demand stays strong
TNS 365, the specialist provider of fast-response pay-as-you-go commercial vehicle and trailer breakdown repair solutions, has opened a new call centre operation in Greater Manchester. The strategic move was triggered by increased demand for TNS365 services, including in, and out-of-hours call handling for CV operators, HGV repairers, tyre fitters, vehicle hire companies and tail lift providers. Founder and Director Adam Drake is gearing up for continued growth in the sector.
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TNS 365 helps Palfinger enhance response times
TNS 365 helps Palfinger enhance response times
Palfinger is one of the UK's largest providers of tail lifts, with a strong presence in numerous market sectors including logistics, waste management, emergency services, local authorities, leasing and rentals. Based in Welwyn Garden City, it offers more than 40 products covering lift capacities between 500kg and 4,000kg.
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