Our Privacy Policy

Welcome to TNS 365. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with our call centre services for commercial vehicle breakdowns and call handling.

Information We Collect
We may collect and process the following data about you:

  • Personal Identification Information: Name, address, phone number, email address.
  • Vehicle Information: Vehicle registration number, make, model, and breakdown details.
  • Call Details: Recordings of calls, call logs, and any other communication data.
  • Location Data: GPS data for locating breakdowns.

How We Use Your Information
We use your information to:

  • Provide and manage our services.
  • Respond to your inquiries and provide customer support.
  • Improve our services and ensure the safety and security of our operations.
  • Comply with legal obligations and protect our legal rights.

Legal Basis for Processing
We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contract with you.
  • Legitimate Interests: To manage our business and improve our services.
  • Legal Compliance: To comply with legal obligations.

Data Sharing and Disclosure
We may share your data with:

  • Service Providers: Third-party companies that provide services on our behalf.
  • Legal Authorities: If required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Your Rights
You have the right to:

  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Erase your data under certain conditions.
  • Restrict or object to the processing of your data.
  • Data portability.

Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us

10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.

Tail Lift & Shutter Doors

Covering ancillary equiptment such as tail lift, shutters doors along with lifting decks & more
Truck & Trailers

Airbag issue? LEaking brake chamber? Diagnostics required? We've got you covered.
Vehicle Recovery

Need a vehicle moving from one location to another? Our network can get you moving
Tyre Replacement & Repair

Had a blown out or spotted a punctured tyre? Our team will get you back on the road in a little as 60-90 minutes.
Transport Refrigeration

Got a fridge unit that won't start? Our FGas registered engineers can attend roadside
Wrong Fuel & EV Recharge

Petrol into Diesel? EV ran out of battery? Our multi-skilled network will get you back on the road
Ready to enquire about our services?
Contact the team