In Hours Daytime Call Handling

In Hours Daytime Call Handling Solution

At TNS 365, we offer a comprehensive range of call handling services, including acting as your daytime incoming contact centre1. While we specialize in the commercial vehicle breakdown industry, our services are adaptable to other sectors such as security & alarms, property repair & maintenance, general enquiries, and e-receptionist services2.

Our 24/7 contact centre is equipped to handle your calls outside of regular business hours, including nights, weekends, and holidays3. We focus on calls that require taking details and allocating work to on-call engineers, ensuring the job is followed through to completion with regular updates to your customers4.

With our custom-built job management software, we provide a live breakdown dashboard for customers using our nationwide breakdown support service5. This includes an industry-leading call handling activity dashboard, eliminating the need for morning email spam.

• Majority of calls answered within 30 seconds
• Ability to take call details and allocate work out to your on call engineers or sub contractor network
• Frequent and ongoing updates supplied to your customer
• Job close down information provided to the caller upon completion
• Access to a live 24/7 call handling dashboard with full details of out of hours activity - no more emailed job sheets or morning phone calls
• Flexible work-flow if your calls are not job related, we can customise our offering to suit and handle all your out of hours calls

Here's What You Get

With our in house custom built job management software, we're able to provide a live breakdown dashboard for customers utilising our nationwide breakdown support service.

Call Handling Dashboard

An industry leading call hnadling activity dashboard - no more email spam in the morning.

Live Reports

Numerous live KPI reports viewable by month, including top agents, top customers, top breakdown regions & more.

Helpdesk

Have a query on a call that we handled for you? Submit a ticket for a quick response

24/7 Call Centre

Find it easier to call us? No problem, our 24/7 breakdown call centre is always available and happy to help