24/7 Call Overflow Services

Overflow Call Handling Solutions

At TNS 365, we understand that your operational needs can fluctuate, and sometimes you require additional support to manage high call volumes. Our Overflow Call Handling Solutions are designed to seamlessly integrate with your existing operations, providing the extra support you need without disrupting your core team. Here’s a detailed overview of what our overflow call handling services include:

• Majority of calls answered within 30 seconds
• Ability to take call details and allocate work out to your on call engineers or sub contractor network
• Frequent and ongoing updates supplied to your customer
• Job close down information provided to the caller upon completion
• Access to a live 24/7 call handling dashboard with full details of out of hours activity - no more emailed job sheets or morning phone calls
• Flexible work-flow if your calls are not job related, we can customise our offering to suit and handle all your out of hours calls

At TNS 365, we offer a variety of call handling services, including acting as your daytime incoming contact centre. While we specialize in the commercial vehicle breakdown industry, our services are adaptable to other sectors such as security and alarms, property repair and maintenance, general inquiries, and e-receptionist services.

Our in-house custom-built management software allows us to provide solutions that our competitors simply cannot match. This tight integration ensures that we can offer unique and efficient services tailored to your specific needs.

Our 24/7 UK contact centre is equipped to handle your out-of-hours calls, including nights, weekends, and holidays. We focus on calls that involve taking details and allocating work to on-call engineers, following the job through to completion and providing regular updates to your customers along the way.

By choosing TNS 365, you ensure that your customers receive the highest level of service, no matter the time of day. Let us handle your overflow calls so you can focus on what you do best.

Here's What You Get

With our in house custom built job management software, we're able to provide a live breakdown dashboard for customers utilising our nationwide breakdown support service.

Call Handling Dashboard

An industry leading call hnadling activity dashboard - no more email spam in the morning.

Live Reports

Numerous live KPI reports viewable by month, including top agents, top customers, top breakdown regions & more.

Helpdesk

Have a query on a call that we handled for you? Submit a ticket for a quick response

24/7 Call Centre

Find it easier to call us? No problem, our 24/7 breakdown call centre is always available and happy to help