TNS 365 is proud to announce the launch of its innovative new app, Breakdown Assist by TNS 365, designed to streamline the management of roadside breakdowns for fleet departments in the transport and logistics sector, fleet hire companies. This free service is set to transform how breakdowns are reported and handled, ensuring a faster, more efficient process for all involved.
Key Features of Breakdown Assist by TNS 365:
Driver Registration Approval: Fleet departments can easily approve driver registrations and link their account to your existing TNS 365 account, ensuring that only authorized personnel can report breakdowns.
Breakdown Approval: Fleet departments have the ability to approve breakdown requests, maintaining control over the process, controlling potential costs and ensuring accurate reporting.
Precise Location Tracking: The app captures the exact location of the driver at the time of the breakdown, facilitating quicker response times and more efficient assistance. In testing, we've found a massive 80% reduction from the time of the breakdown occurring to an agent being allocated and getting on the way to provide assistance.
Streamlined Reporting Process: By using the app, the entire breakdown reporting process is expedited by using the drivers location and saved driver info to decrease the whole process of requesting assistance, reducing downtime and getting drivers back on the road faster.
Free up your fleet department time: With drivers reporting assistance requests directly in the app, your fleet department no longer has to take multiple calls from drivers reporting a request for breakdown assistance. Your staff just simply approve the request and get back to their daily activities.
Updates for driver and fleet departments: Once a breakdown request has been approved, both the driver and your fleet department receive timely updates throughout the process until the vehicle is back on the road!
Breakdown Assist by TNS 365 is designed with both fleet departments and fleet hire companies in mind. For fleet departments, the app offers a robust tool to manage and approve breakdowns reported by your own drivers, ensuring that all incidents are handled promptly and efficiently. For fleet hire companies, the app provides a seamless way to support their fleet customers and drivers, enhancing the overall service experience.
“We are excited to introduce Breakdown Assist by TNS 365,” said Adam Drake, Director at TNS 365. “Our goal is to provide a solution that not only simplifies the breakdown reporting process but also improves the overall efficiency and effectiveness of fleet management. We believe this app will be a game-changer for the industry.”
Breakdown Assist by TNS 365 can be set up for new and existing customers and we also have a white label, brandable version for our call handling customers to help service their own customers and drivers.
Be sure to get in touch with the team today to find out how Breakdown Assist by TNS 365 can help your transport logistics or fleet hire company.
