In the fast-paced world of commercial vehicle breakdown services, the importance of a reliable out-of-hours call handling company cannot be overstated. For businesses operating within this industry, the choice of partner can make a significant difference in customer satisfaction and operational efficiency.
Focusing on TNS 365, our company stands out in this critical service area with many unique selling points within our niche industry.
Why TNS 365?
1. 24/7 Availability: TNS 365 operates around the clock, ensuring that your customers can always reach a helping hand, no matter the hour. This 24-hour service is essential for the commercial vehicle breakdown industry, where time is of the essence.
2. Expertise in the Industry: With over 50 years of experience in the call centre and commercial vehicle industry, TNS 365 brings a wealth of knowledge and expertise to the table.
3. Quick Response Times: TNS 365 prides itself on answering 90% of all out-of-hours calls within 30 seconds. This rapid response is crucial for drivers in distress and can significantly reduce vehicle downtime.
4. Advanced Technology: Our powerful phone system and modern, flexible job system ensure that calls are not only answered quickly but also managed efficiently. This includes live breakdown data, SMS job allocation, and agent location tracking.
5. Nationwide Coverage: TNS 365 supplements your own network, providing coverage for areas that your business might not reach, thus offering a truly nationwide service for both you and your customers.
6. Live Reporting: Customers have access to a custom-built live reporting system, which allows them to track the progress of ongoing calls and incidents. This transparency is invaluable for maintaining trust and control.
7. Tailored Services: Whether you need full 24-hour call handling, a call overflow service or just out-of-hours support, TNS 365 offers flexible solutions that can be customized to your business needs.
8. Proven Track Record: TNS 365 has been chosen by industry leaders such as Dhollandia, HireCo, Palfinger & Prohire to enhance their out-of-hours customer support. These partnerships and testimonials speak volumes about our reliability and quality of service.
In conclusion, selecting the right out-of-hours call handling company is a pivotal decision for any company involved in the commercial vehicle industry. TNS 365 emerges as a top contender, with its comprehensive services, rapid response times, and customer-centric approach. By partnering with TNS 365, businesses can ensure that their customers receive the best possible support, anytime and anywhere.
To learn more about how TNS 365 can help your business with call handling solutions, get in touch with us by clicking here.
