The innovative dashboard is part of TNS 365’s commitment to enhancing customer experience and operational efficiency. With this tool, fleet managers and drivers can now report breakdowns such as tail lift repairs or transport refrigeration breakdown quickly and easily through an intuitive online interface - they even offer help for electric vehicle battery recharges. Once a breakdown is reported, the system provides live updates at every critical stage, ensuring customers are always informed about the status of their vehicles.
Key Features of the TNS 365 Customer Dashboard:
“We are thrilled to introduce this new customer dashboard, which represents a significant leap forward in how we support our clients,” said a Harrison Taylor, General Manager for TNS 365. “Our goal is to provide a seamless and efficient service that minimizes downtime and maximizes productivity for our customers.”
TNS 365’s new dashboard is now live and available to all current roadside breakdown support customers. This development underscores the company’s dedication to leveraging technology to deliver superior service and support in the commercial vehicle breakdown sector.
- Online Breakdown Submission: Customers can submit detailed commercial vehicle breakdown reports directly through the dashboard, streamlining the process and reducing response times.
- Real-Time Job Tracking: The dashboard offers live updates on job progress, including allocation times and estimated arrival times of service agents.
- Enhanced Communication: Automated notifications keep customers informed at every step, providing transparency and peace of mind.
- Comprehensive Reporting: The system generates detailed KPI reports, offering insights into job performance and service efficiency.
“We are thrilled to introduce this new customer dashboard, which represents a significant leap forward in how we support our clients,” said a Harrison Taylor, General Manager for TNS 365. “Our goal is to provide a seamless and efficient service that minimizes downtime and maximizes productivity for our customers.”
TNS 365’s new dashboard is now live and available to all current roadside breakdown support customers. This development underscores the company’s dedication to leveraging technology to deliver superior service and support in the commercial vehicle breakdown sector.
