Out Of Hours Call Handling
Our 24/7 contact centre is always ready to manage your incoming calls, ensuring that your customers receive prompt and professional assistance at any time of day or night.
Out Of Hours Call Handling Solutions
As one of the leading contact centres in the commercial vehicle breakdown industry, we specialize in managing your out-of-hours calls with efficiency and professionalism. By answering calls in your company’s name, we ensure a seamless experience for your customers, resolving their issues promptly. Here’s a detailed look at what our call handling service includes:
- Rapid Response: The majority of calls are answered within 30 seconds, ensuring minimal wait times for your customers.
- Work Allocation: We take detailed call information and allocate tasks to your on-call engineers or subcontractor network, ensuring swift action.
- Customer Updates: We provide frequent and ongoing updates to your customers, keeping them informed throughout the process.
- Job Completion Information: Upon completion, we provide job close-down information to the caller, ensuring they are fully informed.
- Live 24/7 Dashboard: Access a live call handling dashboard with full details of out-of-hours activity, eliminating the need for emailed job sheets or morning phone calls.
- Customizable Workflow: If your calls are not job-related, we can customize our services to suit your needs, handling all your out-of-hours calls efficiently.
Our in-house custom-built management software allows us to provide solutions that our competitors simply cannot match. This tight integration ensures that we can offer unique and efficient services tailored to your specific needs.
Our 24/7 UK contact centre is equipped to handle your out-of-hours calls, including nights, weekends, and holidays. We focus on calls that involve taking details and allocating work to on-call engineers, following the job through to completion and providing regular updates to your customers along the way.
By choosing TNS 365, you ensure that your customers receive the highest level of service, no matter the time of day. Let us handle your out-of-hours calls so you can focus on what you do best.
Here's What You Get
With our in house custom built job management software, we're able to provide a live breakdown dashboard for customers utilising our nationwide breakdown support service.
Call Handling Dashboard
An industry leading call handling activity dashboard - no more email spam in the morning.
Live Reports
Numerous live KPI reports viewable by month, including top agents, top customers, top breakdown regions & more.
Helpdesk
Have a query on a call that we handled for you? Submit a ticket for a quick response
24/7 Call Centre
Find it easier to call us? No problem, our 24/7 breakdown call centre is always available and happy to help
"I was impressed with TNS 365 and their ability to evolve their offering to meet my exact needs, all whilst providing a cost-effective solution against their competitors"
"TNS 365 have call handled for us for over 10 years, I'm constantly impressed with their handling of jobs on our behalf throughout the night"