24/7 UK Call Handling Services
Specializing in the commercial vehicle breakdown sector, we provide a comprehensive range of call handling services, including out-of-hours support, in-hours assistance, call overflow management, and full 24/7 UK coverage.
Comprehensive Call Handling Services at TNS 365
At TNS 365, we offer a wide range of call handling services, including acting as your 24/7 contact centre. While we specialize in the commercial vehicle breakdown industry, our services are versatile and can be adapted to other sectors such as security and alarms, property repair and maintenance, general inquiries, and e-receptionist services. Our in-house custom-built management software allows us to provide unique solutions that our competitors simply cannot match.
We also offer out of hours call handling, overflow call handling or just daytime call handling.
As one of the leading contact centres in the commercial vehicle breakdown industry, we excel in managing both 24/7 and out-of-hours breakdowns. By answering calls in your company’s name, we ensure a seamless experience for your customers and act quickly to resolve their issues.
Here’s what our call handling service includes:
- Rapid Response: The majority of calls are answered within 30 seconds, ensuring minimal wait times for your customers.
- Efficient Work Allocation: We take detailed call information and allocate tasks to your on-call engineers or subcontractor network, ensuring swift and effective resolution.
- Frequent Customer Updates: We provide ongoing updates to your customers, keeping them informed throughout the process.
- Job Completion Information: Upon completion, we provide job close-down information to the caller, ensuring they are fully informed and satisfied.
By choosing TNS 365, you ensure that your customers receive the highest level of service, no matter the time of day. Let us handle your calls so you can focus on what you do best.
Here's What You Get
With our in house custom built job management software, we're able to provide a live breakdown dashboard for customers utilising our nationwide breakdown support service.
Call Handling Dashboard
An industry leading call hnadling activity dashboard - no more email spam in the morning.
Live Reports
Numerous live KPI reports viewable by month, including top agents, top customers, top breakdown regions & more.
Helpdesk
Have a query on a call that we handled for you? Submit a ticket for a quick response
24/7 Call Centre
Find it easier to call us? No problem, our 24/7 breakdown call centre is always available and happy to help
"I was impressed with TNS 365 and their ability to evolve their offering to meet my exact needs, all whilst providing a cost-effective solution against their competitors"
"TNS 365 have call handled for us for over 10 years, I'm constantly impressed with their handling of jobs on our behalf throughout the night"