Humberside Tail Lifts, one of the longest standing Tail Lift and Shutter Door Specialists, have made the switch to TNS 365 to improve their out of hours customer support and focus on future innovation and growth.
Humberside Tail Lifts (HTL) was formed in 1990 and grew rapidly to become one of the UK's leading Tail Lift and Shutter Door Specialists.
Pictured: HTL Workshop Manager, Marie Dunbar
HTL run a large fleet of fully equipped and well stocked Service Vans with operations in Hull, Nottingham and Lincoln and offer a reliable 24hr breakdown and mobile repair service throughout Yorkshire, Nottinghamshire & Lincolnshire. Their customers range from the UK’s largest fleet owners to small charity organisations and private individuals. They have an experienced team of specialist engineers whom all have the appropriate manufacturer training and certification.
TNS 365 provides the Tail Lift repair and service company with out-of-hours call centre services from 5pm to 8am on weekdays and all weekend, plus full coverage during annual holiday periods including bank holidays. TNS 365 also provide nationwide commercial breakdown cover when outside of Humberside's core areas.
"Humberside Tail Lifts are thrilled to announce a new partnership that is set to unlock new opportunities for growth and innovation for Humberside Tail Lifts. After months of careful consideration and collaborative discussions, we are proud to announce that TNS 365 will be working closely with HTL for out-of-hours call handling and nationwide customer support", said Humberside Tail Lifts General Manager James Markham.
"After meeting with Adam and his team, we are confident we have made the right decision for the business, and with the impressive customer portal facility, we only see the partnership as a step in the right direction for our service team moving forwards", continued James.
"After meeting with Adam and his team, we are confident we have made the right decision for the business"
- James Markham, Humberside Tail Lifts General Manager
Founded by Adam Drake, TNS 365 is a specialist in call centre provision and offers its own commercial vehicle and trailer breakdown repair solutions.
"Bringing such a recognised name within our industry such as Humberside Tail Lifts on board as a new customer only cements our positioning within the commercial vehicle call centre space. Call handling for the majority of the big players in the tail lift industry, we believe we are only able to help Humberside grow into the future with good customer support and modern innovative technologies such as our live customer dashboard facility, offering our customers greater visibility of the jobs handled by our team on behalf of our customers.", said Adam Drake, TNS 365 Director.
"Our innovations don't stop there either with our flexible engineer app allowing field engineers to take advantage of a simple modern way of working and communicating with our team overnight, whilst provider greater info to the end customer and faster access to repair details and photos.
"I'd like to thank James and the team at Humberside for trusting us with their business out of hours and look forward to a long fruitful relationship".
To find out how TNS 365 could provide your company with 24/7 or out of hours call handling, please drop us a line on 0330 0433 365 or contact us by clicking here
To find out more about Humberside Tail Lifts click here
