About us
The team behind the call, the engineer and the screen
TNS 365 runs a 24/7 UK contact centre and a nationwide network of commercial vehicle engineers, supported by software we built ourselves.
Two services, one operation
What we do
We specialise in the commercial vehicle breakdown sector. We offer out-of-hours, in-hours, overflow and full 24/7 UK call handling, primarily to fleet-hire companies, manufacturers and service agents, and we offer nationwide transport breakdown support covering commercial vehicles of all kinds.
We answer calls in our customers' company names and dispatch work to their own networks or engineers, or to ours.
Technology
Why we build our own software
Running breakdowns and calls well needs a system that follows the job from the first call to close-down. We built ours in house: a job management platform, a live dashboard for customers and an engineer app. That is what lets us offer reporting and visibility that our customers could not get from a spreadsheet and a phone.
It also powers Breakdown Assist by TNS 365, our free breakdown app and online dashboard for fleet departments and fleet hire companies. Drivers report a breakdown from their phone with their exact location, the fleet team approves it in a tap, and everyone gets updates until the vehicle is back on the road. Fewer calls for the fleet team, and help on the way sooner.
Alongside our people, our own AI call agents now handle routine calls to our supplier network, and we build the same kind of tools for other businesses.
- Breakdown Assist app and dashboard for fleets and drivers
- Job management platform and engineer app built in house
- AI call agents working alongside our 24/7 team
How we like to work
Always on
Our contact centre runs 24 hours a day, 7 days a week, 365 days a year.
Straight answers
We tell you what we can and cannot do.
Partnership
We treat our network of engineers and suppliers as partners and encourage them to become customers too.
In their words
“I was impressed with TNS 365 and their ability to evolve their offering to meet my exact needs, all whilst providing a cost-effective solution against their competitors”
“TNS 365 have call handled for us for over 10 years, I'm constantly impressed with their handling of jobs on our behalf throughout the night”
Talk to the team
Tell us what you need.