AI Telephone Answering
AI on the phone, designed by people who answer them
Voice agents that answer and make calls, gather the details, check with your team when they need to and write the outcome straight into your system. Built and run by a team that handles breakdown calls every day.
We use it on our own phones first
Our own AI call agents ring service suppliers every day on live breakdown jobs: offering the work, agreeing an arrival time, sending the job details and chasing progress. They are part of our 24/7 operation, not a demo.
That is where the design comes from. We have listened to the calls that went well and the ones that did not, and every lesson is built into how we set up yours.
- Answers incoming calls and makes outgoing ones
- Captures structured details, not just a voicemail
- Hands over to a person the moment judgement is needed
What it can do
More than a polite answering machine
A good voice agent does the whole routine task, start to finish, and leaves a clean record behind it.
Answers calls, any hour
Picks up straight away, day or night, takes the caller's details in a natural conversation and makes sure nothing is lost after hours or at busy times.
Makes outbound calls
Rings suppliers, engineers or customers to book work, confirm times, chase updates or check a job is finished, and keeps going until there is an answer.
Gathers the right details
Asks for what your process needs, such as names, locations, registrations, faults and order numbers, and reads back the important parts to confirm them.
Checks with your team mid-call
When a caller asks for something outside the rules, it can hold the call, ask a person in your office and come back with the answer.
Sends details by text or email
Offers to text or email confirmations, job details and links, so the caller is not trying to write down a postcode at the roadside.
Updates your system
Writes the outcome into your job system as it happens: booked, declined, call back, arrival time. Your team sees it without asking.
How we build it
From your calls to a working agent
Every agent is built around your calls, your rules and your systems. Nothing goes live until it has been tested on realistic scenarios.
Listen to your calls
We look at the calls you take and make today: which are routine, which need a person and what information each one has to capture.
Agree the rules
What the agent can decide on its own, what it must check with your team, and exactly when it hands a caller to a person.
Connect your systems
We link it to your telephony and your job or CRM system, so it can look things up and record outcomes without re-keying.
Test on real scenarios
We run recorded call scenarios, including awkward ones such as phone menus, hold music and changed minds, before any live call.
Go live and keep improving
We start small, review calls with you, and tune the agent as it learns your callers. Every call is logged and checkable.
The safeguards we design in
Clear escalation
Agreed rules for when a caller reaches a person, and a quick route to do it.
End-of-call checks
Each call is checked against what was said, and anything unclear is flagged for your team.
Data and recording
What is stored, for how long and why, agreed with you and set up to match.
Full visibility
Every call logged against the job, so you can see what was agreed and when.
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Questions we are asked
Is this a product I can sign up for?
No. We build each agent around your calls, rules and systems, because that is what makes it work. Ask us about a bespoke project and we will tell you honestly whether it fits.
What kind of calls is it good at?
Routine calls with a clear purpose: taking details, booking or offering work, confirming times, chasing updates and out-of-hours cover. Calls that need reassurance, negotiation or a judgement call are usually better with a person, and we design the handover for those.
Will callers know it is an AI?
That is a decision we make with you, with honesty in mind. The aim is a natural, helpful conversation, not to trick anyone.
Does it work with our phone system and software?
Usually. It can answer on your existing numbers or make calls from them, and we connect it to your job system or CRM. We will look at what you use before we promise anything.
Can it replace my call handling?
For some call types, possibly. For most businesses the bigger win is taking the routine calls off your team so they can focus on the ones that need them. We will advise honestly.
Discuss a Bespoke Project
Tell us the operation and the problem. We will tell you honestly whether and how we could help.