Bespoke Software
Software designed around one operation
Job systems, portals, mobile apps and internal tools for operations where the work has to happen on time. Built by a team that runs its own 24/7 operation on software it wrote.
Who this is for
Operations teams who have outgrown spreadsheets and email, or who are working around a system that does not match how the job is actually done. Dispatch, field service, customer portals, approvals, invoicing: places where a purpose-built tool is worth more than a generic one.
We are not a web agency, and we do not sell packaged products with a price list. Each piece of work starts with a conversation about how your operation runs, and we only take it on if we can make something that works.
- Job and workflow systems
- Customer and supplier portals
- Engineer or driver mobile apps
- Dashboards and reporting
- Custom email systems and shared inboxes
- Integration with systems you already use
Proven on our own operation
We run our business on software we built
Every day our 24/7 breakdown and call handling operation runs on systems we designed and wrote ourselves. It is the best test we know: if it does not work, our own night shift is the first to tell us.
Job management platform
Follows every breakdown from the first call to close-down: allocation, ETAs, notes, costs, invoicing and the full history of each job.
Customer portals and dashboards
Customers log in to raise jobs, follow progress live and pull their own reports, without phoning for an update.
Engineer and driver apps
Mobile apps for engineers to update jobs from the roadside, and Breakdown Assist for drivers to report a breakdown with their exact location.
Custom mail solutions
Our own webmail, shared team inboxes and resilient mail delivery, with incoming emails and invoices read, filed against the right job and checked automatically.
AI call agents
Voice agents that ring our supplier network to offer work, agree arrival times and record the outcome against the job.
Internal tools
HR, rotas, CRM and approvals: the back-office tools that would otherwise live in spreadsheets and email chains.
What you get from bespoke
Off-the-shelf software makes you work its way. Bespoke software is built to work yours.
- Fits how you actually workScreens, steps and rules that match your process, not a compromise you have to train around.
- One place for the jobCalls, notes, documents, costs and updates together, instead of spread across inboxes and spreadsheets.
- Connects to what you haveLinks to your accounts, telephony, email and existing systems, so data is entered once.
- Less manual workReminders, chasing, reports and routine decisions automated where it is safe to do so.
- Visibility for customersPortals and reports that let your customers see the service you deliver, without the phone calls.
- Grows with youStart with the part that hurts most and add to it, rather than buying everything up front.
Process
How a project runs
Small, working steps rather than a long wait for a big reveal.
Conversation
We learn how the work happens, who does it and where it hurts, ideally by seeing it in action.
Scope
We agree what to build first, what success looks like and what is deliberately left for later.
Build in steps
Working pieces early, so you can try them and correct us while changes are cheap.
Test with real work
We test with your real examples, including the awkward ones, before your team relies on it.
Go live and support
We stay involved once the real operation is running on it, fixing issues and improving it as you use it.
Related technology
Fleet Management Technology
Job, engineer and vehicle visibility, built on how a breakdown operation really runs.
Learn more
Dashboards & Reporting
Live operational views that replace the morning spreadsheet.
Learn moreBusiness Automation
Workflow automation, legacy integration and AI business solutions.
Learn more
AI Telephone Answering
Voice agents that answer, qualify and route calls, designed with the people who take them today.
Learn moreQuestions we are asked
What kind of software do you build?
Mostly web-based systems for operations: job and workflow systems, customer and supplier portals, mobile apps for engineers and drivers, dashboards, and the integrations and automation that tie them together.
Can you build a custom email system?
Yes. We run our own: a web-based mail client with shared team inboxes, spam handling, sending that switches to a backup route if a provider has problems, and automation that reads incoming mail and files it against the right job or account. We can build the same for your team, or add smart inbox handling to the email you already use.
Do you have a standard price list?
No. Each project is scoped on its own. We will not quote until we understand what is involved, and we will be clear about what the first step costs before you commit.
Can it work with our existing systems?
Usually. We regularly connect to accounts packages, telephony, email and older in-house systems. If something cannot be connected sensibly, we will tell you early.
Can you work with our existing developers?
Often yes. Tell us how your team is set up and we will agree who does what.
Who looks after it once it is live?
We can host, monitor and support what we build, and keep improving it as your operation changes. We agree the support arrangement with you up front.
Will you build anything?
Only what we believe we can do well and support. If an off-the-shelf product would serve you better, we will say so.
Discuss a Bespoke Project
Tell us the operation and the problem. We will tell you honestly whether and how we could help.