Breakdown Support
Breakdown support for every commercial vehicle on your fleet
Trucks, trailers, vans, tail lifts and fridge units. One number, one team to coordinate the engineer, and one place to follow the job.
How we work
A single point of contact for a network of engineers
When a commercial vehicle stops, the real delay is rarely the repair. It is finding the right engineer, agreeing what is wrong, and finding out when they will arrive.
TNS 365 runs a 24 hour, 7 day, 365 day UK call centre and a nationwide network of repair engineers. We take the call, match the fault to the right specialist, send the job to them through our own engineer app and keep you informed until it is closed.
- Calls answered by our own UK contact centre, every hour of every day
- Engineers matched to the fault as well as the postcode
- A live job view, so your team stops chasing for updates
Services
Choose the support you need
Nationwide Breakdown Assistance
One call for a breakdown anywhere in the UK, with the job tracked until it is closed.
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HGV & Commercial Vehicle Repairs
Roadside and workshop repair across trucks, vans and rigid bodies.
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Truck & Trailer Repairs
Brakes, air suspension, couplings and electrics on tractor units and trailers.
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Mobile Tyre Services
Fitters who come to the vehicle with the tyre on the van.
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Tail Lift & Shutter Doors
Tail lift, shutter door and deck repairs, plus LOLER inspections.
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Transport Refrigeration
FGas registered engineers for reefer units that will not hold temperature.
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Vehicle Recovery
Recovery of HGVs, trailers and vans to a depot, workshop or storage.
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Wrong Fuel & EV Recharge
Fuel drain on site, and roadside support for electric vehicles that run flat.
Learn moreThe process
From call to closed job
You call or log the job
Ring our team at any hour, or log the job online. Either way a person has the details within moments.
We confirm the fault
We take the vehicle, the location and what the driver is seeing, so the engineer arrives with the right kit.
An engineer is sent
The nearest suitable engineer from our network is allocated through our engineer app, and you are told who is coming.
You follow it live
Allocation, arrival and completion show in your dashboard. Recovery is arranged on the same call if a roadside fix is not possible.
Why fleets use one coordinator
Always answered
Our own UK contact centre takes the call, day or night, not an answerphone with a promise to call back.
Nationwide reach
Roadside, yard and depot jobs across the UK, including Liverpool, Manchester, Birmingham, Luton, Glasgow, Bristol and Southampton.
Visible jobs
A live breakdown dashboard shows each job as it moves, with KPI reports such as allocation time and engineer arrival time.
Questions we are asked
Do I need a contract to use TNS 365 for a breakdown?
Fleets that want account pricing, reporting and a dashboard can set up an account. If you simply need a vehicle recovered or repaired, call and we will take the job. Ask the team which route suits you.
Which vehicles do you cover?
Commercial vehicles of all kinds: HGVs and tractor units, trailers, rigid trucks, vans and light commercials, plus the equipment on them such as tail lifts and refrigeration units.
How do I know when the engineer will arrive?
We give you an arrival estimate when the job is allocated and update you at the stages that matter. Account customers can follow the same job live in the dashboard.
Can you help outside normal hours?
Yes. Our UK contact centre is open 24 hours a day, 7 days a week, 365 days a year, and engineers are dispatched on the same basis.
Vehicle stopped? Start with a call.
Tell us the vehicle, the location and the fault. We coordinate the rest.