Technology
Technology Built Around Real Operations
Practical software from a business that runs time-critical operations every hour of every day.
Where this comes from
We built it because we needed it
TNS 365 runs a 24/7 contact centre and a nationwide breakdown network. To do that well we built our own job management system, our own engineer app and our own live dashboards, because off-the-shelf software did not fit how breakdowns actually work.
That experience is what we bring to other operations. We think about the person on the phone at 3am, the engineer on a hard shoulder and the manager who needs to know what happened last night, because they are our people too.
AI Telephone Answering
Voice agents that answer, qualify and route calls, designed with the people who take them today.
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Dashboards & Reporting
Live operational views that replace the morning spreadsheet.
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Business Automation
Workflow automation, legacy integration and AI business solutions.
Learn moreLegacy System Overhaul
Modernise old systems without the big-bang risk.
Learn moreHow we work
Start from the operation
We learn how the work happens before anything is designed.
Small, working steps
Useful pieces in front of you early, so you can correct us.
Connected to what you have
Linked to your existing systems where that makes sense.
Questions we are asked
Do you sell software products?
No. We build bespoke work, and we use what we build in our own operation. Each project starts with a discussion.
Are you a web design agency?
No. Our technology work is operational: job systems, dashboards, telephony and automation.
Can you promise specific features or timelines?
We will not promise anything we cannot deliver. After a discovery conversation we will tell you what we think is realistic.
Discuss a Bespoke Project
Tell us the operation and the problem. We will tell you honestly whether and how we could help.