Portable cold store provider Blue Cube have made the switch to TNS 365 for their out of hours call handling needs. Blue Cube is delighted to have appointed a new out of hours specialist TNS 365 Ltd to enhance their service outside of regular office hours. For all intents and purposes, interaction will be identical for their customers as it is throughout normal office hours (0830-1730, Monday-Friday.)
Blue Cube is renowned for providing technology-led, sustainable and energy efficient temperature controlled products as well as unrivalled Technical Support, 24 hours a day, 365 days a year.
Alan Hunt, MD for Blue Cube (PCS) comments:
"We were very impressed with both the experience TNS 365 have and as importantly, how approachable and personable Adam and the wider team come across. This aligns with our own values and I am looking forward to strengthening our relationship with them over the coming months. "
“We’re excited to bring Blue Cube onboard as another new customer from within the cold chain industry. We will be providing out of hours call handling for Blue Cube with the aim of continuing their close customer relationships and great customer service into the night and on weekends. TNS 365 will offer Blue Cube a host of live KPI information via our custom-built dashboard, in order for them to learn more about their out of hours activities and help them make strategic decisions in the future. We feel information is key to growth and we’re excited that team Blue Cube have the same mindset”, says TNS 365 Director Adam Drake.
TNS 365 are able to assist your cold chain or logistics company with your 24/7 operations, either only out of hours or we're flexible enough to provide inside office hours call handling support should you need it.